At this time, we do not offer exchanges due to hygiene and safety reasons. However, if you receive an incorrect or damaged item, please contact us, and we will assist you with a return and replacement.

If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will work with you to provide a replacement, pending review of your claim.

Orders are typically processed within 3-4 business days. Orders placed on weekends or holidays will be processed the next business day. During high-demand periods, processing may take a few extra days.

If you have chosen a tracked shipping method, you will receive a Shipment Confirmation email with a tracking number once your order has shipped. The tracking number will become active within 24-48 hours.

We offer multiple shipping options, some with tracking and some without. You can select your preferred option at checkout. Please note that Sweet One UK is not responsible for delays or issues caused by the carrier.

Yes, we offer international shipping! Shipping charges and delivery times vary by location. You can view estimated delivery times and shipping fees at checkout.

Yes, international customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These fees are not included in our prices.

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided (if you chose a tracked shipping method). Delays can sometimes occur, especially during high-volume periods. If your order is significantly delayed, please contact us, and we’ll work with the carrier to locate your package and resolve the issue.

We take great care in packaging your order. If it arrives damaged, please contact us within 7 days of receipt. Keep all packaging materials, as they may be needed for filing a claim with the carrier.

Due to hygiene reasons, we only accept returns for incorrect, missing, or damaged items. If you experience any issues, please contact us within 7 days of receiving your order. Items that have been opened or used cannot be returned.

Please contact our customer service team via orders@sweetoneuk.com or use our Contact Form with your order number and issue details.

Once we receive and verify the returned product, refunds are typically processed within a few days. You will receive a notification once the refund has been issued. Refunds can only be issued to the original payment method.

If you need to change or cancel your order, please reach out as soon as possible. We can’t guarantee changes or cancellations once the order has been processed or shipped.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer PayPal, Klarna, Apple Pay, and Google Pay for a flexible and secure checkout experience.

Yes, we use secure encryption to protect your payment details. Our payment processing partners comply with PCI-DSS standards to ensure your information is protected during checkout.

After placing your order, you’ll receive an order confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam folder or contact us for assistance.

If you need to change or cancel your order, please contact us as soon as possible. Once the order is processed, we may not be able to make changes, but we’ll do our best to assist.

Yes, your payment will be processed at checkout. If there’s any issue with your order, we’ll contact you and initiate a refund if necessary.

Yes! All our products are vegan and cruelty-free. We do not use any animal-derived ingredients, and we do not test on animals.

We prioritise high-quality, plant-based ingredients in our formulations. For detailed information about specific ingredients, please refer to the product descriptions on our website.

Each product includes usage instructions in its description. For additional tips or tutorials, feel free to check our blog or social media pages for guidance.

Our products have varying shelf lives depending on their formulation. Generally, unopened products can last between 12 to 24 months. Once opened, we recommend using them within 6 to 12 months for the best quality. Check the packaging for specific expiration dates.

Currently, we do not offer samples or trial sizes. However, we are continuously exploring ways to enhance your shopping experience, so stay tuned for future updates!

To create an account, simply click on the "Sign Up" button on our website. Fill out the required information, including your email address and a password, then follow the prompts to complete the registration.

Once logged in, you can manage your account details, including your shipping address, payment methods, and order history. To access your account, click on the "My Account" section on our website.

No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your information for future purchases, and receive exclusive offers.

You can reach our customer support team via email at contact@sweetoneuk.com or by using our Contact Us page on the website. We’re here to help with any questions or concerns you may have.

Our customer support team is available from Monday to Friday, 10 AM to 6 PM (GMT). We aim to respond to all inquiries within 1-2 business days.

If you have any additional questions or need further assistance, don’t hesitate to reach out to us via email or through our contact form. We're here to help!

To enter our giveaways, follow the instructions provided in the giveaway post on our social media channels or website. Typically, entries may require you to like, comment, share, or tag friends. (Usually pinned on our TikTok page.

Eligibility requirements may vary by giveaway, but generally, participants must be at least 18 years old. Be sure to check the specific terms outlined in each giveaway announcement.

Winners are usually announced within a week or a month after the giveaway ends, depending on the giveaway terms and conditions itself. Keep an eye on our social media pages and website for announcements!

If you win, we will contact you directly through the social media platform or email used to enter the giveaway. Please ensure you check your messages and spam folder.

If a prize is not claimed within 48 hours, we reserve the right to select an alternate winner. Make sure to respond promptly if you’re contacted!

Yes, following our social media accounts is often a requirement for eligibility in our giveaways. Please check each giveaway post for specific entry requirements.

Yes, subscribing to our newsletter is also required to be eligible for all giveaways. Be sure to complete all steps for your entry to count!

For each item you order, you will receive 10 additional entries in the giveaway. This boosts your chances to win, so feel free to stock up on your favourite products!

To join our affiliate program, please apply on on our Affiliates page.

Affiliates earn a commission on referred sales, receive exclusive discount codes for their audience.

Not necessarily! We value engaged audiences, so we welcome influencers and creators of all sizes to apply.

For any inquiries, please reach out to our Affiliate Support team at PR@sweetoneuk.com