Shipping Information
Thank you for visiting and shopping at https://www.sweetoneuk.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are subject to the weight and size of the parcel as well as the cost of the contents inside.
Please note, estimated delivery times are the aims chosen to be met by Royal Mail and delays may occur lasting from 1-2 weeks. If your parcel has been delayed, please contact Royal Mail or us so the whereabouts of your parcel may be found.
For a full list of country destinations by zone, please go to royalmail.com/world-zones.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Tracking numbers are only available for customers who have chosen a shipping method which contains tracking.
Customs, Duties and Taxes
https://www.sweetoneuk.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
https://www.sweetoneuk.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or contact us to make a claim on your behalf.
Delays
Due to the global pandemic, in some cases delays from 1-2 weeks can occur.
https://www.sweetoneuk.com is not liable for any products delayed during shipping. If your order has been delayed, please contact the shipment carrier to file a claim or contact us to make a claim on your behalf.
Please save all packaging materials and damaged goods before filing a claim
.
International Shipping Policy
https://www.sweetoneuk.com does provide international shipping.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.