Returns Policy

Return & Refund Policy

Updated at 2020-11-18

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: when this policy mentions "Company," "we," "us," or "our," it refers to UKSweetOneltd that is responsible for your information under this Return & Refund Policy.

• Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.

• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

• Service: refers to the service provided by UKSweetOneltd as described in the relative terms (if available) and on this platform.

• Website: UKSweetOneltd's site, which can be accessed via this URL:

• You: a person or entity that is registered with UKSweetOneltd to use the Services.

Return & Refund Policy

Thanks for shopping at Sweet One UK. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at UKSweetOneltd. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at UKSweetOneltd , you agree to the terms set forth below along with UKSweetOneltd's Privacy Policy.

If there's something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at UKSweetOneltd commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that UKSweetOneltd is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

UKSweetOneltd is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, UKSweetOneltd may have to limit the number of products available for purchase. Trust us, we're building them as fast as we can. UKSweetOneltd reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when UKSweetOneltd confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, UKSweetOneltd will cancel the order and refund your purchase price in full.

Refund Policy Details:

At our company, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes things may not go as planned, which is why we have a refund policy in place.

We will only accept refunds and returns in the following cases:

Incorrect items are sent - If you receive an incorrect item, we will gladly provide a refund or exchange. Please contact us within 7 days of receiving the order and we will work with you to resolve the issue.
Missing items/packages - If you receive an incomplete order or are missing an item, please contact us within 7 days of receiving the order and we will work with you to resolve the issue. Please note that if an item is missing/stolen in transit, an investigation may need to take place before we are able to process a refund.
Damaged items - If your order arrives with damaged items, please contact us within 7 days of receiving the order. Please note that if an item is damaged in transit, an investigation may need to take place before we are able to process a refund.

Please note that we do not accept refunds or returns on the basis of changed minds. This is due to hygiene reasons as our products are cosmetics. We cannot accept returns of items that have been opened, used or tampered with, as they cannot be resold for hygiene reasons.

Thank you for choosing our products. If you have any questions or concerns regarding our refund policy, please contact us via Seller Chat.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: uksweetoneltd@gmail.com

Via this Link: https://www.sweetoneuk.com/contact-us